Warranty conditions

Purchasing our products, you can be sure that you have received high-quality, original and certified products with an official warranty.

Warranty period for reagents:

Warranty period for the equipment:

*Warranty periods for individual parts, elements, assemblies, blocks, components and details may differ from the warranty period for the Product and are set/determined by the manufacturer of the Product separately.

The seller's warranty does not apply to the Product if:

In the process of operation, storage, transportation of the Product, the rules established by the manufacturer of the Product and specified in the User's Manual for this Product, and/or the terms of the Agreement for the supply of the Product, and/or the terms of current legislation are violated;
During the operation of the Product, low-quality reagents and/or consumables were used, including those that are improperly stored, expired, those that are not intended for use with this Product, or reagents/consumables were used in violation of the instructions for their use;
Product operation is carried out in conditions not intended for this class of Product (high dustiness and/or humidity, too high or too low indoor temperature, outdoor operation, etc.);
The Product has mechanical damage (impact, fall, careless operation, etc.), traces of life activity of insects and/or other animals, traces of liquid penetration, traces of unauthorized intervention;
Physical damage to individual elements, which is accompanied by visible changes: cracks in the case, disconnection of part of the components from the case, leakage of liquid, presence of clots;
The Product was operated with unstable voltage in the electrical network and/or lack of a certified grounding circuit;
Defects arose as a result of malfunctions of software, computer system units, monitors, printers, scanners, keyboards, uninterruptible power supplies and other equipment purchased from third-party suppliers;
In case of violation of the requirements of temperature regimes for storage and use of the Product;
In the event that the Product is not used for its intended purpose or without compliance with the requirements and recommendations specified in the instructions for use;
Provided the study is conducted without the use of controls and calibrators (if such are recommended);
In the absence of documentary confirmation of the performance of the analysis (the so-called analysis protocol);
The buyer filed a reclamation outside the established terms.

Warranty period for reagents:

Warranty period for the equipment:

The seller's warranty does not apply to the Product if:

To file a reclamation, please fill in the Reclamation Form

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Warranty conditions

Equipment for laboratories

Reagents for laboratories

Veterinary

Reagents for scientific research

Warranty period for reagents:

Warranty period for the equipment:

The seller's warranty does not apply to the Product if:

To file a reclamation, please fill in the Reclamation Form

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